D E A R M A N

Ask for something — or say no — clearly, while keeping the relationship intact. Work through it in order.

D Describe

Describe the facts of the situation — just what happened, no interpretation. “When you came home late last night without calling…”

E Express

Express how you feel with “I” statements. Don’t assume they already know. “…I felt worried and a little angry.”

A Assert

Ask for what you want, or say no, clearly. Don’t make them guess. “I’d really like you to call me next time you’re going to be late.”

R Reinforce

Name the upside of getting what you’re asking for, ahead of time. “Then I’d be much less stressed and we could have a peaceful evening.”

M Stay mindful

Keep your focus on your goal. Don’t get pulled off track — calmly repeat your request like a broken record.

A Appear confident

Use a steady tone and posture, and make eye contact. No whispering, stammering, or staring at the floor.

N Negotiate

Be willing to give to get. Offer alternatives, reduce the ask, or solve the problem another way.

Begin

Watch: DEAR MAN in a conversation